Welcome to Elevance Virtual Solutions ("Elevance," "Company," "we," "our," or "us"). Elevance operates as a premier managed-service remote workforce agency, deploying integrated remote administrative, recruitment support, operational coordination, and workflow management architectures. By interacting with our digital web domains, submitting inquiries via our consultation forms, or engaging with our talent matching ecosystems, you accept these Terms of Service in full.
Section 0: Precedence of Dedicated Signed Agreements
These public website Terms of Service are designed to establish basic guidelines for exploratory digital platform usage. Commercial client engagements, technical project Statements of Work (SOWs), and formal contractor relationships are strictly superseded and governed by their independently signed Master Services Agreements (MSAs), Independent Contractor Agreements (ICAs), and Non-Disclosure Agreements (NDAs).
1. Scope of Managed Services & Anti-Scope Creep Controls
Elevance engineers unified remote workforce systems consisting of dedicated Virtual Assistants (VAs) managed in alignment with our Centralized Client Success and Account Management protocols. The workflows, day-to-day coordination, and digital systems utilized may adapt during active service tracks, defined broadly by Client directives sent to assigned agency staff.
To preserve essential regulatory compliance perimeters, all platform users explicitly agree to our strict Anti-Scope Creep and Service Exclusions policy. Under no circumstances shall Elevance workforce personnel be requested, compelled, or permitted to perform any of the following Excluded Activities:
- Providing formal legal advice, structural tax opinions, or certified public accounting/audit services;
- Executing localized transactions on behalf of the Client that mandate state, federal, or national professional licenses;
- Exercising absolute financial or fiduciary authority over a Client's primary corporate bank accounts, including initiating wire transfers or modifying primary treasury access without secondary client authorization;
- Acting as an official corporate officer, registered legal entity agent, or authorized legal signatory for contractual bindings of the Client.
Furthermore, Elevance provides specialized managed operational support. We execute directives provided by our clients and do not guarantee or warrant specific business outcomes, absolute revenue targets, sales conversions, marketing lead generations, or absolute hiring success rates, all of which depend on market variables entirely outside our control.
2. Financial Frameworks, Advance Invoicing, & Late Penalties
By engaging our managed service infrastructure, Clients agree to comply with our absolute corporate billing architecture:
- Advance Retainer Billing: All fixed monthly retainers or baseline capacity fees are invoiced in advance on the 25th day of the month preceding the active service month and must be settled via electronic funds transfer, ACH, or designated payment rail before the 1st day of the active service month.
- Overtime Authorizations: Assigned personnel cannot work hours exceeding the daily or weekly caps established in an active SOW without explicit digital confirmation from the Client. Authorized overtime cycles are billed at 1.5x the standard hourly rate.
- Late Accumulation Fees: Invoices remaining unpaid for more than five (5) business days past their designated due date shall instantly accrue a late penalty fee calculated at 1.5% per month on the outstanding balance, or the maximum rate permitted by law.
- Immediate Suspension Rights: If an invoice remains unpaid for seven (7) calendar days past the due date, Elevance reserves the absolute right to immediately suspend all active Services and completely restrict access to assigned personnel, without any liability for operational disruptions, system downtime, or data blocks suffered by the Client.
3. Strategic Anti-Circumvention & Recruitment Placement Fees
Elevance invests substantial financial resources, operational know-how, and recruiting hours into sourcing, filtering, vetting, and managing our distributed contractor network. Accordingly, we enforce rigid non-solicitation parameters to protect our business asset pool:
Section 3.1: Client Direct-Hire Circuvention Breakout Penalty
During the term of any active engagement and for a period of twenty-four (24) months following the termination of service, the Client explicitly agrees not to directly or indirectly solicit, induce, employ, or contract independently with any workforce member or Virtual Assistant assigned to them by Elevance.
If a Client breaches this directive by directly bypassing the agency, they agree to pay Elevance an immediate, non-punitive liquidated damages amount (the Placement Conversion Fee) equal to USD $10,000.00 OR six (6) months of highest monthly billing records achieved for said personnel, whichever is greater. This fee is a reasonable pre-estimated commercial buyout intended to compensate for recruitment overhead, specialized training losses, and operational disruption.
Section 3.2: Contractor Direct-Hire Restrictions: Independent Virtual Assistants aligned with Elevance are bound by reciprocal protections within their Independent Contractor Agreements, prohibiting them from establishing direct commercial relationships with Clients introduced by Elevance for a period of twelve (12) months post-termination.
4. Infrastructure Resilience & Force Majeure Continuity Mandates
Operating a distributed workforce from the Philippines requires active infrastructure risk-hedging. Elevance mandates that all core remote contractors provide and maintain, at their own expense, strict technical redundancies to safeguard operational continuity:
- Network Redundancy: A primary high-speed fiber broadband connection paired with an active, operational secondary 4G/5G mobile hotspot routing backup system.
- Power Redundancy: Uninterruptible Power Supply (UPS) units or dedicated battery power banks capable of maintaining laptop and network router systems for at least 4 to 6 hours during localized power interruptions ("brownouts").
- Force Majeure Thresholds: Neither Party shall be liable for performance failures caused by regional catastrophes (e.g., severe typhoons, national fiber optic cable cuts, or grid-scale power collapses). If a force majeure event persists for more than twenty-one (21) calendar days, either Party may dissolve the affected service tracks via written notice.
5. Intellectual Property Allocation & Cyber-Boundaries
- Settled Deliverables Ownership: Upon full, final, and absolute payment of all outstanding invoices due to Elevance, all custom marketing materials, graphics, copy, reports, and unique business files built specifically for the Client during billed hours transfer exclusively to the Client.
- Agency Property Protection: Elevance retains sole and exclusive ownership over all baseline operational systems, pre-existing internal methods, specialized training materials, proprietary management frameworks, and generalized SOP templates utilized to train and coordinate our agency workforce ("Agency IP").
- Cybersecurity Limitation: Elevance shall not be held liable for cybersecurity incidents, ransomware exposure, phishing attacks, or data leaks arising from vulnerabilities within software systems, credential setups, or third-party web platforms not controlled directly by Elevance.
6. Binding Arbitration & Governing Law
These Terms of Service, and all legal claims or causes of action arising from platform use or agency interactions, shall be governed, construed, and enforced in accordance with the substantive laws of the Republic of the Philippines, without regard to conflict of laws principles.
Prior to initiating any formal legal or arbitral proceedings, the Parties commit to attempt to resolve any dispute through good-faith executive escalation within fourteen (14) business days of notice. Any controversy or claim that cannot be settled through executive negotiation shall be referred to and finally resolved by binding arbitration administered by the Philippine Dispute Resolution Center, Inc. (PDRCI) in accordance with its Arbitration Rules in force at the time of commencement.
- The seat of the arbitration shall be Manila, Philippines.
- The tribunal shall consist of one (1) arbitrator mutually agreed by the Parties, or appointed by the Center.
- The language of the arbitration shall be English.
- The Parties explicitly stipulate that all hearings, presentations, and testimonies may be conducted virtually via secure video-conferencing software to eliminate international travel overhead.
7. Contact and Legal Notice Deliveries
All formal communications, legal demands, or operational notices regarding these platform terms must be submitted to our corporate desk:
Elevance Virtual Solutions Legal Department
Attention: Corporate Counsel / Managing Director
Email: info@elevance-va.com