Welcome to Elevance Virtual Solutions ("Elevance," "Company," "we," "our," or "us"). We operate as a managed-service remote workforce agency providing strategic operational, recruitment coordination, and administrative support infrastructure. This comprehensive Privacy Policy serves to outline our definitive protocols regarding the collection, processing, usage, management, transmission, and secure retention of data. This policy establishes a unified framework governing our website visitors, prospective and active clients ("Clients"), and virtual assistant applicants and independent contractors ("Virtual Assistants" or "VAs").
We execute our data operations in strict structural alignment with international data privacy legal frameworks, including but not limited to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), the European Union General Data Protection Regulation (EU GDPR), the United Kingdom Data Protection Act 2018 (UK GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and the Singapore Personal Data Protection Act (PDPA).
Section 0: Core Data Processing Orientations & Relationships
The Parties utilizing our platforms explicitly acknowledge and agree that with respect to the processing of core business and operational Personal Data: the Client acts exclusively as the Data Controller (or Business under US Statutes / Organisation under Singapore law), and Elevance acts strictly as the Data Processor (or Service Provider / Data Intermediary). Elevance and its deployed workforce execute data processing commands solely under the direct supervision, command, and documented instructions of the Client.
1. Categorized Information We Collect
A. From Clients, Prospective Clients, and Corporate Representatives
- Corporate and Contact Data: Full legal names, corporate entities, titles, email addresses, primary business phone numbers, physical corporate headquarters addresses, and geometric operational requirements.
B. From Virtual Assistant Applicants and Active Independent Contractors
- Professional Identification Data: Government-issued identification, full legal names, photos, portfolios, screening histories, skill assessments, background checks, resumes, and career certifications.
- Tax and Government Registrations: Tax Identification Numbers (TIN), local business filings, banking parameters for contractor payouts, and verified mandatory social contribution metrics under Philippine Law (including SSS, PhilHealth, and Pag-IBIG).
- Infrastructure Redundancy Records: Hard metrics verifying compliance with our distributed workspace rules, including primary high-speed fiber broadband diagnostics, secondary 4G/5G mobile hotspot data routing metrics, and continuous power supply (UPS) or backup battery hardware logs.
2. Technical Quality Assurance, Performance Audits, & Time Tracking
To ensure absolute operational transparency, maintain quality control, verify hourly billing metrics, and protect security perimeters, Elevance mandates the use of professional enterprise productivity management systems—primarily Scrin.io
Mandatory Activity Auditing Notification: Deployed personnel and independent contractors contractually consent to utilize these automated monitoring platforms during their designated working shifts. The tracking systems record project durations, task titles, active keystroke frequency intervals, and generate random, automated desktop screenshots.
The metadata and desktop snapshots captured by our productivity tracking software serve as the definitive record for structural billing calculations. These assets are reviewed strictly for internal quality assurance, performance evaluation, ongoing skills coaching, software security debugging, and operational verification audits. Desktop snapshot logs are securely handled in compliance with applicable local data processing laws.
3. Confidentiality Frameworks & The NDA Superstructure
Elevance treats all non-public information, trade secrets, software credentials, databases, customer workflows, standard operating procedures (SOPs), and strategic marketing plans as strictly Confidential Information. Our security architecture functions via an absolute multi-layered protection strategy:
- Survival of Terms: All confidentiality obligations bind our agency, staff, and clients, surviving for a minimum period of five (5) years following the termination of any active service agreements.
- Contractor NDA Mandate: Every single Independent Contractor or Virtual Assistant aligned with the Elevance ecosystem is contractually bound by an individual, comprehensive, legally binding Non-Disclosure Agreement (NDA). This agreement protects all client systems, personal data, and business operations under penalty of immediate termination, monetary liability, and emergency injunctive relief rules before the proper courts of Manila, Philippines.
4. Data Sharing, Disclosures, & International Cross-Border Transfers
Elevance does not sell, rent, monetize, or trade any personal information, customer lists, or processing metadata collected across our channels to third parties for independent marketing purposes. Information is transmitted strictly under the following operational environments:
- Client-VA Intermediation: Sourced professional contractor profiles, assessable skill histories, and identity verifications are shared with prospective Clients to facilitate precision matching. Conversely, Client business requirements are transferred to VAs to ensure seamless operational integration.
- Authorized Infrastructure Subprocessors: We leverage secure productivity tools, communication tools, and administrative networks (such as Slack, ClickUp, and Scrin.io) to execute our managed services. Elevance remains strictly responsible for auditing the compliance baselines of our core infrastructure providers.
- Compulsory Legal Disclosures: If required by a competent government authority, judicial order, or regulatory body, we will disclose Confidential Information or processing data, provided that we promptly notify the affected Client or Party prior to disclosure, unless explicitly prohibited by law.
5. Regional Regulatory Privacy Addenda
A. European Union (EU) GDPR & United Kingdom (UK) GDPR Compliance
Where data processing involves data subjects located within the EU or UK, Elevance enforces Module 2 (Controller-to-Processor) Standard Contractual Clauses (SCCs) as approved by the European Commission. The execution of our Master Services Agreement constitutes full binding execution of these SCCs. We ensure that authorized workers maintain contractual confidentiality, implement appropriate technical and physical security protocols, cooperate with data subject right retrievals at the Client's expense, and return or securely delete all processing records upon clean contract conclusion, save where international laws mandate business preservation.
B. United States Privacy Frameworks (CCPA/CPRA, etc.)
Elevance operates strictly as a Service Provider under the California Consumer Privacy Act as amended by the CPRA. We are explicitly prohibited from "selling" or "sharing" personal information. We do not retain, utilize, or disclose client personal information for any objective outside the direct business relationship established by our contracts, and we are explicitly prohibited from cross-client data aggregation, keeping all client processing operations fundamentally isolated.
C. Singapore Personal Data Protection Act (PDPA) Framework
Operating as a Data Intermediary under Singapore law, Elevance institutes robust physical and network technical protections to block unauthorized collection, modification, or disclosure. We apply strict retention limitation parameters, ceasing data preservation as soon as operational logic or statutory compliance goals are satisfied. Our distributed networks inside the Philippines provide an audited layer of protection fully comparable to the standard of care demanded under the Singapore PDPA.
6. Security Incident Tracking & Data Breach Timelines
Elevance maintains an ongoing, structural risk-hedging and security perimeter strategy. While we implement safeguards, the Client remains solely responsible for systematically managing, configuring, and revoking credentials assigned to personnel across their independent systems (e.g., CRMs, Slack, hosting environments).
In the event of a verified or reasonably suspected cybersecurity incident resulting in unauthorized access, loss, or alteration of personal data within databases controlled directly by Elevance infrastructure, we will notify the Client without undue delay and in no event later than twenty-four (24) to forty-eight (48) hours. This fast communication ensures the Client can seamlessly meet their mandatory regulatory notification timelines to bodies such as the National Privacy Commission (NPC) or the Singapore PDPC.
7. Data Operations and Legal Escalations
For questions regarding this policy, to exercise your statutory rights, or to report a data tracking variance, please contact our centralized operations desk:
Elevance Virtual Solutions
Attention: Legal & Data Privacy Compliance Office
Email: info@elevance-va.com